Privacy Policy

Privacy Policy for WhatsApp Cloud API App

Last Updated: [23/11/2025]

This Privacy Policy describes how we collect, use, store, and protect personal information when you use our application (“App”).
We are committed to safeguarding the privacy of students, parents, teachers, and all users who interact with our system.

By using this App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide school-related services and WhatsApp messaging features.

1.1 User-Provided Information

  • Name

  • Phone number

  • Email address

  • Student information (Student ID, class, section, attendance details, fee status, academic data)

  • Parent or guardian contact details

  • Communication preferences

1.2 Automatically Collected Data

  • Device information (model, OS version, app version)

  • Usage data (pages viewed, feature interactions)

  • IP address and general location (non-precise)

1.3 Information Collected Through WhatsApp Cloud API

We may send or receive:

  • Delivery status of WhatsApp messages

  • Template messages and metadata

  • User replies sent to the school’s WhatsApp Business number

  • WhatsApp phone number ID and Business Account information

We do NOT collect or access your personal WhatsApp messages, contacts, attachments, or media.

2. How We Use the Information

We use the information collected to:

2.1 Provide Core App Features

  • Manage school operations (attendance, homework, timetable, exams, fees)

  • Enable parent–teacher communication

  • Provide student progress updates

2.2 WhatsApp Cloud API Messaging

We use the WhatsApp Cloud API to:

  • Send attendance alerts

  • Send fee reminders

  • Notify parents about exams, homework, or timetable changes

  • Deliver emergency announcements

  • Provide school-related updates

  • Facilitate parent support communication through WhatsApp

2.3 Improve App Experience

  • Enhance app performance

  • Personalize the user interface

  • Troubleshoot errors

  • Analyze usage patterns to improve services

3. How We Share Information

We do not sell or rent your data.

We only share information when necessary:

3.1 With WhatsApp (Meta)

To deliver messages using the WhatsApp Cloud API, certain message metadata may be shared with WhatsApp according to WhatsApp’s Terms.

WhatsApp may also receive and process this information per its privacy policy.

3.2 With Authorized School Staff

Information may be shared with:

  • Teachers

  • School administration

  • School management
    Only for legitimate educational purposes.

3.3 Service Providers

We may use trusted third-party providers for:

  • Cloud hosting

  • Database management

  • Technical support

  • API services

These providers are required to protect your data.

3.4 Legal Requirements

We may disclose information if required by:

  • Law enforcement

  • Court orders

  • Government regulations

4. Data Security

We implement strong security measures, including:

  • Encrypted data transmission (HTTPS)

  • Secure API connections

  • Restricted database access

  • Regular security audits

However, no system is 100% secure, and users share data at their own risk.

5. Data Retention

We retain user data only for as long as necessary to:

  • Provide school services

  • Meet legal obligations

  • Maintain school records

Users may request data deletion at any time (see Section 7).

6. Children’s Privacy

Our app is used in a school environment.
We collect children’s information only with school authorization and parental awareness, and only for educational purposes.

We fully comply with applicable child data protection laws.

7. Your Rights

Depending on your region, you may have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Request data export

  • Withdraw consent

  • Restrict processing

To exercise these rights, contact us at:
📧 [rgsoftwareisb@gmail.com]

8. WhatsApp Cloud API Compliance

Our app complies with WhatsApp Cloud API policies:

  • We do not send non-transactional or spam messages

  • We use only approved WhatsApp message templates

  • We do not store or access message content beyond what WhatsApp provides

  • Users may opt out at any time

9. Third-Party Links

The App may contain external links.
We are not responsible for the privacy practices of third-party websites.

10. Updates to This Privacy Policy

We may update this policy periodically.
Changes will be posted here with the updated “Last Updated” date.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, contact us at:

Company/App Name: [RG Software Solutions]
Email: [rgsoftwareisb@gmail.com]
Phone: [923008368077]
Address: [I-8/2, Islamabad, Pakistan]

Leave a Comment